E-mail Support

Q: How do I check my email...

A: First you need to setup your email accounts with the control panel.  After your accounts are created, you may access them via the web or with Outlook, Outlook Express or Netscape. 

Web-based email is accessible anywhere you have a PC and is available in two forms from the control panel.  To get started, login to the control panel, click on email, click on Squirrelmail then copy the URL to your favorites.  You login with your full email address and password.

Click this link for instructions on setting up your accounts in Outlook or Netscape...

Q: How do I create an email account...

A: Log in to the control panel and click on E-Mail Menu, then click on E-Mail Accounts.  You will see a link Create pop3 mail account.  A pop3 is a real email account on the server.  You check email with your email client (Outlook etc) or webmail.  Enter the name you want and password, then click Create.  That's all it takes.

Note: The user name / login you requested when you ordered an account, is also the default email address at your website.  If you wish to use this email address, be aware that it is accessed as user_name and password only.  Not user_name@your_domain.com.

Q. How do I filter out Spam...

A. SpamAssassin marks email as potential Spam.  It is actually very good at detecting Spam.  After enabling SpamAssassin, you may setup your email client to move email marked as Spam to a special folder.  For example, you may want to move Spam to the Deleted Items folder in your email client.

Be aware that no Spam filter is 100%.  You still need to review the deleted items to make sure something you want does not get thrown out.  A good way to handle email that gets marked as Spam, is to add the sender's email to the white list.  The white list is part of the SpamAssassin setup area.  Everything there is pretty much self explanatory.

Q. What does everything else do...

A. There is some good information on site-helper: http://www.site-helper.com/email.html  A few words of advice...

SMTP Authentication: Time Warner & Frontier only allow receiving email from your website.  They do not allow sending mail with an external mail server.  You can ignore SMTP Authentication.

Note: It is possible to work around the send mail block using an alternate port number.  More info...

Catch All: Catch All is a really bad idea, Spammers look for websites that except email to any address and exploit it.  Catch All is set to Notify Sender and should be left alone. 

Mailing Lists: Mailing Lists in Exim (the server's email application) are very powerful, but overly complicated.  If you would like to use an email list to collect your visitor's information, we suggest you use FormM@iler from DB Masters: http://www.dbmasters.net/index.php?id=19  FormM@iler is free, easy to setup and comes with example forms to use on your website.  If you need to setup multiple lists, the cost to register the utility is very affordable.  We use FormM@iler extensively.

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SETTING UP EMAIL:

Outlook Express:

After you enter your email account information in the General tab, click on the Server Tab.  Set Incoming mail server (POP3) to use your domain name. Set the Outgoing mail server (SMTP) to your ISP's mail server. 

Most ISP's, like Frontier / Time Warner, do not allow use of a remote server to send mail, you must use their server for outgoing mail.  For other ISPs, check the documentation they provided for instructions on using their email server.

1. Time Warner's SMTP is smtp-server.rochester.rr.com.
2. Frontier's SMTP is smtp.frontiernet.net

Set the Incoming Mail Server info with the information you used to make the email account in your domain control panel. Account Name - Enter the full email name (xyz@mydomain.com) Enter the password you set for your email account in the control panel. Check the remember password box.

 

Click "Ok" to save the information after you have done the above steps.

Note: The user name / login you requested when you ordered an account, is also the default email address at your website.  If you wish to use this email address, in Outlook or Netscape, use the login name only not name@mywebsite.

Netscape Mail:

Choose Preferences (a box will show up with a list of categories) 

Choose Mail & Groups under the categories and choose Identity.

Enter your name and e-mail information.

Choose Mail Server under the Mail & Group Category.

As in Outlook setup, enter your ISP's outgoing mail server info

Use your domain name for the incoming mail server

For Mail Server Type, Choose Pop3.

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Send Mail Alternate Port Number (Outgoing SMTP)

The alternate port address is used to access the Annexa.net SMTP server directly. 

Outlook Express:

Enter your email account information in the General tab.  This is information you see when you look at accounts.

Click on the Server Tab.  Set Incoming and Outgoing mail server (SMTP) to your domain name.  Enter your email account and password where indicated.  You will also see a selection labeled "My server requires authentication"  Click the check box and then click Settings.  A new window opens for the auth info.  Enter your full website email account and your password then click OK to save. (You may also have the option to 'Use same settings as incoming mail').

Click the advanced tab and set Outgoing mail (SMTP) to 587.  Click Apply or OK to complete the settings.

You should now be able to test the account sending and receiving email.

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